Elderbridge Limited
Financial Ombudsman decision DRN-5086362 Upheld
Upheldoutcome, as published by the Ombudsman
£524redress stated in the decision
Wed Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Miss A complains about the way Elderbridge Limited has administered her second charge loan.Treatment in financial difficulty
She was also unhappy she had been asked to call Elderbridge when it was aware of her hearing impairment and the fact she couldn’t communicate by phone.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5086362.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.