Santander UK Plc
Financial Ombudsman decision DRN-5083950 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr V complains that Santander UK Plc won’t refund the money he lost when he was the victim of what he feels was a scam.APP scam refund refused
Mr V wasn’t satisfied with Santander’s response, so referred a complaint to our service. One of our investigators looked at the complaint but didn’t think Santander would have had concerns at the time the payments were made and that Mr V was out of time to make a chargeback claim.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5083950.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.