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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-5083771 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Tesco then closed Mr B’s account in May after undertaking a review and deciding they no longer wished to have him as a customer.Account closed or refused

I have considered Mr B’s evidence that he is a vulnerable consumer. He has physical and mental disabilities and receives benefits, so I think it’s more than likely at the time of the disputed withdrawals, Mr B was in financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5083771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.