National Westminster Bank Plc

Financial Ombudsman decision DRN-5080756 Upheld

Upheldoutcome, as published by the Ombudsman

£650redress stated in the decision

Tue Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

The complaint Ms M complains about the service she has received from National Westminster Bank Plc in connection with the mortgage she holds jointly with her father, Mr K.Mortgage administration

Ms M has power of attorney over Mr K’s affairs, and she has brought this complaint on behalf of both of them.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5080756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.