Citibank UK Limited
Financial Ombudsman decision DRN-5078239 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Nov 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr K and Ms S complain that Citibank UK Limited closed their account without an explanation.Account closed or refused
Citi have said the delays in the transfer of the assets was due to Firm B failing to respond. But, they accepted they’d not communicated with Mr K and Ms S as well as they could have.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5078239.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.