National Westminster Bank Plc

Financial Ombudsman decision DRN-5077628 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

NatWest conducted a review of the case and finding the outstanding information still hadn’t been provided it placed restrictions on A’s account.Funds blocked or frozen

This required A to provide details on people who have significant control over A’s business including all beneficial owners and shareholders and additionally provide certified identification to satisfy NatWest’s identity and verification (ID&V) checks.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5077628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.