Barclays Bank UK PLC

Financial Ombudsman decision DRN-5077403 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Barclays made the decision to end its banking relationship with Miss P.Account closed or refused

Barclays did accept that some of its request for information from Miss P wasn’t accurate. It also accepted that the service she received wasn’t at the appropriate standard.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5077403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.