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Clydesdale Bank Plc

Financial Ombudsman decision DRN-5075955 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss W complains that Clydesdale Bank Plc trading as Virgin Money (VM) didn’t do more to help her when she struggled with the interest charges being applied to her credit card account.Treatment in financial difficulty

VM had recorded late payment and arrears on her credit report, which she didn’t think was fair, as it had been agreed she didn’t have to make any payments for six months.Credit file reporting

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5075955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.