Nationwide Building Society

Financial Ombudsman decision DRN-5071324 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr A complains that Nationwide Building Society repeatedly blocked account payments so that he wasn’t able to use his account.Funds blocked or frozen

However the account was blocked again in November 2023 due to an internal error.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5071324.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.