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New Wave Capital Limited
Financial Ombudsman decision DRN-5069971 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Fri Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
L complains New Wave Capital Limited trading as Capital on Tap wouldn’t refund a transaction on the company’s account that its director says it didn’t make or authorise.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5069971.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.