Revolut Limited

Financial Ombudsman decision DRN-5068503 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs K complains that Revolut Ltd won’t refund money she lost when she was a victim of an investment scam.APP scam refund refused

I’m aware that it’s been argued that Revolut should’ve identified Mrs K as being vulnerable to being at greater risk of falling victim to a scam.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5068503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.