TSB Bank plc

Financial Ombudsman decision DRN-5067975 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

TSB considered the claim but said it didn’t think Mr T had been scammed and that he had raised the chargeback too late.APP scam refund refused

Mr T says he initially contacted TSB about a chargeback in early February 2024 on 4 and 7 February.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5067975.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.