NewDay Ltd

Financial Ombudsman decision DRN-5067441 Not upheld

Not upheldoutcome, as published by the Ombudsman

£336redress stated in the decision

Wed Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

The Consumer Credit sourcebook says a lender should treat a borrower who is in arrears with forbearance and consideration.Treatment in financial difficulty

Mr P complains that NewDay Ltd trading as Aqua (NewDay) has unfairly charged late payment and over the limit fees onto his credit card.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5067441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.