Barclays Bank UK PLC

Financial Ombudsman decision DRN-5066099 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

remove any late or missed payments or arrears data recorded on Mr and Mrs W’s credit files between December 2023 and the date of my decision.Credit file reporting

Barclays Bank UK PLC didn’t give them clear information about their monthly payments for their offset mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5066099.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.