HSBC UK Bank Plc
Financial Ombudsman decision DRN-5065579 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
The gist of the complaint is that Mr and Mrs D believes HSBC failed its regulatory duties when dealing with a request for assistance they made in August 2023.Treatment in financial difficulty
This complaint is about three interest-only mortgages Mr and Mrs D hold with HSBC UK Plc.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5065579.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.