TANDEM HOME LOANS LIMITED

Financial Ombudsman decision DRN-5064890 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mrs B complains that Tandem Home Loans Ltd gave her a secured loan without adequately checking if it was affordable.Irresponsible lending

Remove all interest, fees and charges from Mrs B’s loan – apart from the broker fee of £750.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5064890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.