Santander UK Plc
Financial Ombudsman decision DRN-5064723 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Nov 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Mr G complains that Santander UK Plc has unreasonably threatened to make two savings accounts of which he is a trustee dormant.Funds blocked or frozen
Santander regards Mr G as still being a trustee of both accounts so it does require further ID information.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5064723.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.