MONZO BANK LIMITED
Financial Ombudsman decision DRN-5061384 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He subsequently raised chargeback requests on the gambling transactions, but these were unsuccessful.Card dispute or chargeback
Monzo has admitted that there were issues with the final response letter that was issued to Mr S in August last year following his complaints.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5061384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.