Bank of Scotland Plc

Financial Ombudsman decision DRN-5061166 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

breached data protection by sending details of another customer to them and their details to another customerData and privacy

didn’t provide the service it should have when they were trying to set up joint access to their savings accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5061166.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.