Santander UK Plc
Financial Ombudsman decision DRN-5059235 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Nov 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr M complains that Santander UK Plc has changed how his mortgage is administered, without notice.Mortgage administration
He said he wanted reassurance that all the terms and conditions had moved over, including that his mortgage would remain on a tracker rate for the whole term. He said Santander told him the same terms would apply, but he asked for this in writing, and didn’t get it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5059235.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.