Lloyds Bank PLC

Financial Ombudsman decision DRN-5057324 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mrs A complains that Lloyds Bank PLC closed her account without warning and will not reopen the account for her.Account closed or refused

Lloyds were unhappy with the phone bill provided by Mrs A as it was addressed to her husband with her name included in the ‘additional information’ section.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5057324.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.