Zempler Bank Limited

Financial Ombudsman decision DRN-5057149 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked their account and denied them access to their fundsFunds blocked or frozen

Mr I complained to Cashplus about the restriction and being given an incorrect email address to send documents to.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5057149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.