National Westminster Bank Plc

Financial Ombudsman decision DRN-5056677 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr L is disputing 42 payments made from his account with NatWest between October and December 2023 – totalling over £4,300.Unauthorised transaction

Mr L has explained that he is disabled and has shared information around several medical conditions that he has been diagnosed with which affect his mobility and memory amongst other things.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5056677.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.