Equifax Limited

Financial Ombudsman decision DRN-5056293 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

In March 2023, Equifax charged Mr B £10.95, saying he’d not cancelled his account following the free trial.Charges and fees

Mr B says Equifax Limited held incorrect data about him, which caused a credit application he made to be declined.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5056293.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.