Santander UK Plc
Financial Ombudsman decision DRN-5054865 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
D’s business bank account was blockedFunds blocked or frozen
Mr J also complains about the inadequate compensation paid to D by Santander in respect of its complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5054865.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.