Revolut Limited

Financial Ombudsman decision DRN-5053711 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Ms G has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to an investment-related scam.APP scam refund refused

In this case the payments were made using Ms G’s debit card. So the chargeback process is relevant here.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5053711.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.