Starling Bank Limited

Financial Ombudsman decision DRN-5052668 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,902redress stated in the decision

Fri Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr S fell victim to a ‘bank impersonation’ / ‘safe account’ scam.APP scam refund refused

Relevant to this complaint are five debit card payments totalling just under £10,000 which were made from his (joint) Starling account.Card dispute or chargeback

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5052668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.