PSI-Pay Ltd

Financial Ombudsman decision DRN-5052496 Upheld

Upheldoutcome, as published by the Ombudsman

£1,025redress stated in the decision

Sun Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

That means those transactions are regarded as unauthorisedUnauthorised transaction

I also think Pockit acted unfairly here by their handling of this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5052496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.