Revolut Limited

Financial Ombudsman decision DRN-5051113 Upheld

Upheldoutcome, as published by the Ombudsman

£8,200redress stated in the decision

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B complains Revolut Ltd is holding him liable for three transactions he says he didn’t carry out or authorise.Unauthorised transaction

I also awarded Mr B £300 in compensation given the additional distress and inconvenience Revolut’s handling of his claim had caused him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5051113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.