Lloyds Bank PLC

Financial Ombudsman decision DRN-5050570 Upheld

Upheldoutcome, as published by the Ombudsman

£160redress stated in the decision

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

If we allow you an Unauthorised Overdraft, we will charge interest and fees as set out in our Charges Brochure or at Lloydsbank.com/business.Charges and fees

Lloyds accepted there were incidence of poor service. I’ve noted their acknowledgement of the following: o That certain phone calls between the bank and Mr S could have been much better handled.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5050570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.