Barclays Bank UK PLC

Financial Ombudsman decision DRN-5049940 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Barclays closed all of Mr O’s accounts around January 2023Account closed or refused

Remove the default marker from Mr O’s credit file with credit reference agencies for his credit card.Credit file reporting

Rules cited

FCA DISP (Dispute Resolution), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5049940.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.