Barclays Bank UK PLC

Financial Ombudsman decision DRN-5048353 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr D complains that Barclays Bank UK PLC blocked his account without good reason or justificationFunds blocked or frozen

Barclays lifted the account block on 10 April 2024. It replied to his complaint the following day. It acknowledged that some of its customer service had not been of the standard it should have beenComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5048353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.