MONZO BANK LIMITED
Financial Ombudsman decision DRN-5046757 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
In December 2022, Monzo closed Mr S’ account and the remaining balance was defunded to Miss D’s account.Account closed or refused
Mr S complains Monzo Bank Ltd unfairly applied an adverse fraud marker against him in 2022.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5046757.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.