Barclays Bank Plc
Financial Ombudsman decision DRN-5045947 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Miss A complains that Barclays hasn’t fully refunded her for money she lost when she was the victim of a scam.APP scam refund refused
Miss A had undergone a traumatic event in the scam itself, and the deception by S, she was understandably extremely upset. On top of that she was about to undergo a medical procedure at the time she was liaising with Barclays about her claim.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5045947.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.