Starling Bank Limited

Financial Ombudsman decision DRN-5045193 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss G complains Starling Bank Limited won’t refund transactions made from her account she says she didn’t make or authorise.Unauthorised transaction

Miss G was also unhappy that, following a Data Subject Access Request (DSAR), she’d discovered Starling had noted the wrong information in relation to her fraud claim.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5045193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.