HSBC UK Bank Plc
Financial Ombudsman decision DRN-5041799 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Bereavement and power of attorney
In the Ombudsman’s words
a block had been placed on internet banking for C after the director had passed away. But that the regular payments had continued.Funds blocked or frozen
C had a sole director and owner who passed away in September 2022. This was reported by his personal representativeBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5041799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.