Lloyds Bank PLC

Financial Ombudsman decision DRN-5041439 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Lloyds blocked a transaction he had attempted with his debit card when it was flagged for a security checkFunds blocked or frozen

Lloyds admitted however that it could have provided a better service when he’d contacted Lloyds to sort out the issues with his cardComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5041439.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.