Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5040063 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Tue Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

it failed to close her account when requested to do soAccount closed or refused

Sainsbury’s agreed to remove the missed payment marker from Miss C’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5040063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.