HSBC UK Bank Plc
Financial Ombudsman decision DRN-5037563 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Treatment in financial difficulty
In the Ombudsman’s words
her credit card account fell into persistent debtFunds blocked or frozen
treated her unfairly and provided poor customer service when her credit card account fell into persistent debtTreatment in financial difficulty
Rules cited
FCA Consumer Duty (PRIN 2A), FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5037563.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.