MBNA Limited

Financial Ombudsman decision DRN-5037210 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

MBNA accepts that it was its error that Ms W’s credit card account wasn’t properly closed when she first requested itAccount closed or refused

Ms W complains about the amount of compensation that she’s been offered by MBNA LimitedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5037210.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.