Santander UK Plc
Financial Ombudsman decision DRN-5037171 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs T complain about what happened when they asked Santander UK Plc to provide a new five year fixed interest rate, and provide a capital repayment sum, so their mortgage would be repaid at the same time as the fixed interest rate ended.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5037171.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.