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American Express Services Europe Limited

Financial Ombudsman decision DRN-5036981 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs B complains that American Express Services Europe Limited (AESEL) (“Amex”) has refused to allow her to cancel her Platinum credit cardAccount closed or refused

Amex treated Mrs B’s comments as a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5036981.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.