Santander UK Plc
Financial Ombudsman decision DRN-5035591 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Santander decided to close Mr A’s current account and declined his savings account application.Account closed or refused
Santander could have provided better service to Mr A when he was trying to access his funds.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5035591.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.