Bank of Scotland Plc

Financial Ombudsman decision DRN-5031001 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

his partner was allowed access to his personal accounts on-lineIdentity checks and access

caused a data breach when his partner was allowed access to his personal accounts on-lineData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5031001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.