EE Limited

Financial Ombudsman decision DRN-5030761 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Miss O complains that EE Limited is charging her for a mobile phone that she returned. She wants EE to stop charging her for the phone and to refund the payments she has made.Charges and fees

remove any adverse information relating to the agreement from Miss O’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5030761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.