Nationwide Building Society

Financial Ombudsman decision DRN-5030009 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr M had a ‘Chargeback Dispute’ he tried to resolve with the merchant, but it was declined.Card dispute or chargeback

Mr M complains that Nationwide Building Society provided him with a poor level of service concerning his claims and reimbursement of his call costs.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5030009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.