HSBC UK Bank Plc
Financial Ombudsman decision DRN-5029492 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Data and privacy
In the Ombudsman’s words
he says carried out a hard credit file search that Mr T says he was unaware ofCredit file reporting
failed to respond to a data subject access request (DSAR) within the month it had to do soData and privacy
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5029492.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.