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Financial Ombudsman decision DRN-5026124 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Miss S is unhappy that National Savings and Investments (“NS&I”) haven’t provided her with a written confirmation that her account with them is closed.Account closed or refused

I feel that it’s clear and apparent, by any reasonable standard, that Miss S has received a poor standard of service from NS&I here.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5026124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.