Zempler Bank Limited

Financial Ombudsman decision DRN-5026035 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Cashplus blocked their accountFunds blocked or frozen

asked them to provide two proofs of identity and two proofs of addressIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5026035.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.