Barclays Bank UK PLC

Financial Ombudsman decision DRN-5025956 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that Barclays Bank UK PLC unfairly placed a restriction on his account.Funds blocked or frozen

He suffers from a medical condition that is triggered by stress and the bank’s actions put him at risk of triggering his condition – he feels Barclays ignored his health conditionSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5025956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.